FAQ

Shipping

New Zealand

Free New Zealand shipping for orders over $150

We offer courier delivery via Fastway Couriers within New Zealand starting at a cost of $8.00 per order.

*Please allow 2- 3 working days for your order to arrive, 3-5 days for rural delivery.
**Please no PO Boxes or Private bags.

International

We offer international delivery via NZPost International Air to 220 countries starting at a cost of $22.00 per order.

*Please allow 3-10 working days for your order to arrive.
**Please no PO Boxes or Private bags.



Refunds/Returns

Please contact us if you wish to return an item. We can then arrange to exchange the product or refund you for the item depending on the reason for return.

If your products have been damaged through transit, then please contact us immediately. Claims for damaged goods must be filed within seven days of delivery date.




Payment Processing

All prices are displayed are in New Zealand Dollars unless a different currency is selected via the currency selector in the header menu. DermaDNA® Ltd is a New Zealand business, as such all transactions are processed in New Zealand Dollars.


The PCI DSS (Payment Card Industry Data Security Standard) is a set of rules created by the Payment Card Industry Security Standards Council to encourage the broad adoption of consistent data security measures around the world.eWAY has been assessed by BAE Systems Detica and found to be compliant with the Payment Card Industry Data Security Standard Version ​3.1.


Your customer and credit card data is kept secure with military-grade software and servers. Data is encrypted with Thales devices to offer the highest level of protection available.

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